I’m Janie, a product designer and user advocate.
Customer data has driven my career from the start. I began at Oracle selling its Customer Experience (CX) product suite and joined Amazon Web Services because of its customer obsession ethos. I ultimately transitioned to UX design to directly impact the customer experience. I believe in designing with users and not for them because the best products come from involving users at every stage, ensuring their voice guides every design iteration.
With a Master's in Human-Computer Interaction from the City, University of London and 4 years of experience in technical SaaS sales at Amazon Web Services, I bring a unique blend of customer-centricity, communication, and design expertise. My background in sales has sharpened my ability to deeply understand user needs and articulate complex solutions, which makes me a highly effective UX researcher and stakeholder communicator.
I have two years of hands-on product design experience, designing for various industries, from a public library to an early-stage green tech startup. I excel at translating user insights into practical design solutions that drive business impact.
Certifications
MSc Human-Computer Interaction, City, University of London, 2024
Prototyping in Figma Certified, Design Lab, 2024
The Practice of Interaction Design Certified, School of Visual Arts, 2023
Foundations of UX Design Certified, Google, 2023
AWS Cloud Practitioner & Solutions Architect Certified, AWS, 2020
Skills
Software: Figma, Adobe Illustrator, Canva, Framer, Glitch, Optimize, Maze, Nvivo
Skills: UX Research, Participatory Design, WCAG Audits, Accessibility Design, Information Architecture, Heuristic Evaluation, User Evaluation, Interactive Prototyping, Creative Direction
AWS Expertise: Cloud Architecture Principles, Solution Design, AWS Management Console, Infrastructure as Code (IaC - Familiarity), Cloud Migration Strategies, DevOps Principles, AWS Service Offerings (e.g., EC2, S3, Lambda)
Research: AI systems analysis, Competitive Analysis, Heuristic Evaluations, Semi-structured Interviews, Card Sorting, A/B Testing, Data Synthesis, Participatory Design
Website Languages: CSS, HTML, JavaScript